Refund policy
We want every order to feel right the moment it arrives. If something's off, we'll make it easy.
You have 14 days from delivery to start a return. To be eligible, your item needs to be unused in its original packaging. If something arrives broken, we'll replace it ASAP, but please send us a photo so we can share it with our shipper.
How it works
Email us at hello@pieceofcakeparty.com to request your return. We'll send you a shipping label and instructions on where to send it. Please don't mail anything back before requesting a return — we won't be able to accept it.
We'll let you know as soon as we've received and inspected your return, and whether the refund's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days — your bank or card company may take a little longer to post it. If more than 15 business days have passed since your return was approved, email us and we'll look into it.
Damages and issues
Please look over your order as soon as it arrives. If anything's defective, damaged, or not what you ordered, email us right away and we'll make it right.
What can't be returned
- Final Sale items — anything marked permanently reduced, or purchased during a sitewide promotion. Promo codes from email or text sign-ups are excluded from this.
- Custom orders.
- Perishable goods, hazardous materials, flammable liquids, or gases.
- Sale items.
If you're not sure whether something qualifies, just ask.
- We don't offer price adjustments.
Questions at any point — hello@pieceofcakeparty.com. We're happy to help.